A clear path to your toolkit.
Choose a product that fits your goal
Check the outcomes, included formats, and software requirements listed on each product page before you buy.
Verify your email, then pay
You don’t need a password. Enter your email and we’ll send a sign-in link — that email is where your purchases live. You then pay on DPO Pay’s secure payment page, which shows the payment options available to you (such as card or mobile money). Madeizzy never sees your card number and will never ask for your mobile money PIN. When paid checkout is paused, product pages say so and nothing can be charged.
How your payment is confirmed
After paying you’re brought back to your order page. We only mark an order paid after checking the result directly with DPO Pay — arriving back on the page isn’t enough by itself. If you close the page before it returns, the payment is still checked automatically, and the purchase appears in My Library once it’s confirmed.
If payment is still pending
A delayed response isn’t proof that a payment failed. Keep your order reference, return to the order status screen, and avoid paying again until the first attempt has a confirmed outcome. If you left DPO Pay’s page before paying, your order page offers to take you back to the same payment page — that never charges you twice.
If you can’t find your purchase
Sign in using the email you used at checkout. If you can’t access that email, support will need to verify ownership before changing account access.
Download and start using it
Once signed in, open My Library and choose your toolkit. Every download is authenticated and checked against your purchase.
Free products
Products marked Free cost nothing. Sign in with your email and choose Get this for free — it’s added to My Library straight away. You only need to get each product once.
Already bought it? Updates and new editions
If you already have a product, we’ll show Already yours instead of asking you to pay again. When a creator updates a product, you always keep the version you got. If the update is included, you’ll see the new version in My Library too. If it’s released as a new edition, your version stays yours and the new edition is offered separately.
If a product is no longer on sale
Creators can stop selling a product. If you already have it, it stays in My Library and you can keep downloading it.
Izzy, Madeizzy’s AI assistant
Izzy is an AI assistant. It can be wrong, so check anything important. It isn’t a person and it can’t change your order, refund you, or make promises on behalf of Madeizzy or a creator.
If you bought a product
On a product in My Library you may see “Ask Izzy about this product”. Izzy answers from the file you received and from this Help page, and only for products you own. If the answer isn’t in those, it says so and points you to support. There is a daily limit on questions. Your question and the relevant extracts from your file are sent to an AI service provider so it can write the answer. Please don’t include passwords, card numbers or other sensitive details in a question. You can delete your conversation about a product at any time from the same panel.
If you create products
In Studio, Izzy can draft, improve, translate and repurpose your content and check it. It shows an estimate before it starts, only charges for work that completes, and never publishes anything: its output arrives as a suggestion that changes nothing until you accept it. Translations are marked unreviewed until you confirm a fluent reader has checked them. You stay responsible for what you sell, so review everything Izzy writes. Izzy can be switched off or limited at any time, and you can set your own monthly spending limit in the Izzy panel.
How Izzy handles personal information will be covered in the privacy notice on the policies page, which is still awaiting legal review.
Selling on Madeizzy
Creators sell through Madeizzy Studio, a separate workspace for setting up a store and preparing products. Anyone can register as a creator, including beginners. We review each registration individually and aim to send an initial response within 48 hours. Verify your email to submit, then track progress and reply to questions in your registration workspace. Approval allows store setup; publishing, selling and payouts require their respective checks. Already invited? Sign in to Studio with the email address on your invitation.
Still stuck?
Sign in and open a support case — it’s the fastest way to reach us, and keeps the conversation tied to your account so we can verify your purchase.